PART I: Information collects and controls
PART II: Information that processes on your behalf
Information provided in connection with services: You may entrust information that you or your organization (you") control, to TANASAN in connection with the use of our services or the request for technical support for our products. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as your customer information (if you are a processor). The data may be stored on our servers when you use our services, or transferred or shared to us as part of your request for technical support or other services.
Information from mobile devices: When you select to allow access on your mobile devices, some of our mobile applications could access to camera, call history, contact information, photo library, and other information stored on your mobile devices. Our applications require such access to provide their services. Similarly, when you select to provide access, location-based information is also collected for the purposes including, but not limited to, locating nearby contacts or setting location-based reminders. This information will be exclusively shared with our mapping providers and will be used only for mapping user locations. You may disable the mobile applications' access to this information at any time by editing the settings on your mobile device. The data stored on your mobile device and their location information accessed by the mobile applications, will be used, transferred and associated with your account in the corresponding services (in which case the data will be stored on our servers) or products (in which case the data will remain with you unless you share it with us).
Ownership and control of your service data
We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.
How we use service data
We process your service data when you provide us instructions through the various modules of our services. For example, when you generate an invoice, information such as the name and address of your customers is used for invoice issuance. When you use our campaign management service for email marketing, the email addresses of the persons on your mailing list is used for sending the emails.
If you have enabled notification on our desktop and mobile applications, we will push notifications through push notification providers such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.
Whom we share service data with
TANASAN and third party sub-processors: In order to provide services and technical supports for our products, the contracting entity within our group entities and third parties.
Employees and independent contractors: We may provide access to your service data to our employees and individuals who are independent contractors of our entities involved in providing the services (collectively our employees") so that they can (i) identify, analyze and resolve errors, (ii) manually verify emails reported as spam to improve spam detection, or (iii) manually verify scanned images that you submit to us to verify the accuracy of optical character recognition. We ensure that access by our employees to your service data is restricted to specific individuals, and is logged and audited. Our employees will also have access to data that you intentionally share with us for technical support or import data into our products or services. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards.
Collaborators and other users: Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those changes.
Third-party integrations you have enabled: Most of our products and services support integrations with third-party products and services. If you choose to enable any third-party integrations, you may be allowing the third party to access your service information and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.
Other cases: Other scenarios in which we may share information that are common to information covered under Parts I and II are described in Part III.
Retention of information
We hold the data in your account as long as you choose to use our services. Once you terminate your user account, your data will eventually be deleted from active database during the next clean up that occurs once in 6 months. The data deleted from active database will be deleted from backups after 3 months.
PART III: General
Children's personal information
Our products and services are not directed to individuals under 16. We do not collect personal information from children who are under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to firstname.lastname@example.org with the details, and we will take the necessary steps to delete the information we hold about that child.
How secure is your information
We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check our Security Policy or write to us at email@example.com with any questions.
Do Not Track (DNT) requests
Some internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit, indicating that you do not wish to be tracked. Currently, there is no standard to govern and provide guideline to websites on what they should do when they receive these signals. For now, we do not take action to respond to these signals.
External links on our websites
Blogs and forums
We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. We are not responsible for the personal information you disclose publicly. Your posts and certain profile information may remain even after you terminate your account with us. To request the removal of your information from our blogs and forums, you can contact us at firstname.lastname@example.org
Social media widgets
Our websites include social media widgets such as Facebook "like" buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or government request, and to meet national security requirements.
Enforcement of our rights
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activities, enforcing our agreements or policies, or protecting the safety of our users.
We do not intend to sell our business. However, in the unlikely event that we sell our business or be acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any changes in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.
Notification of changes