PART I: Information collects and controls
We collect information about you only if we need the information for some legitimate purpose. We will have information about you only if (a) you have provided the information yourself, (b) We has automatically collected the information, or (c) We has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and what information are collected in each one.
Information that you provide us
Account signup: When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name and country to complete the account signup process. You will be required to choose a unique username and a password for accessing the created account. You may also provide us with more information such as your photo, time zone and language, but we do not require that information to sign up for an account. After signing up, you will have the option to choose a security question and its answer. Such information will be used when you want to reset your password.
Event registrations and other form submissions: We record information that you submit when you (i) register for any events, including webinars or seminars, (ii) subscribe to our newsletters or any other mailing list, (iii) submit a form to download any products, whitepapers, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support or contact for any other purposes.
Payment processing: When you buy products or services from us, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers.
Testimonials: When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at email@example.com
Interactions with us: We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.
Information that we collect automatically
Information from browsers, devices and servers: When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.
Information from application logs and mobile analytics: We collect information about your use of our products, services and mobile applications from application logs and in-house usage analytics tools for improving our websites, products and services. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.
H5>Information that we collect from third parties
Signups using federated authentication service providers: You can log in to our services using supported federated authentication service providers such as LinkedIn, Microsoft and Google. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address.
Referrals: If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us at firstname.lastname@example.org and request to remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
Information from our reselling partners and service providers: If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name and other information to us. If you register or attend an event that is sponsored by TANASAN, the event organizer may share your information with us. We may also receive information about you from review sites if you comment on any reviews of our products and services, and from other third-party service providers that we engage for marketing our products and services.
Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites. We may also add and update information about you, from other publicly available sources.
Purposes for using information
Legal bases for collecting, processing and using information
The Legal basis for processing personal data applicable for TANASAN: Most of our data collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of us or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.
Your choice in information use
Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the «unsubscribe' function included in all such messages. However, you will continue to receive notices and essential transactional emails.
Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.
Whom we share your information with
Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engaged, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide the above-mentioned services to us.
Domain registrars: When you register a domain through us from domain name registrars, we share your name and contact information such as your physical address, email address and phone number with them as per the ICANN domain registration rules.
Reselling partners: We may share your personal information with our authorized reselling partners in your region, solely for contacting you about products that you have downloaded or services that you have signed up. However, we will give you an option to opt out of continuing to work with that partners.
Marketplace application developers: When you install or purchase any applications using TANASAN's APIs on our online marketplace, your name and email address will be shared with the application developers, so they may engage with you directly as the providers of the applications or services. We are unable control the use of your personal information by those application developers who separately handle your personal information based on their own privacy policies
Other cases: Other scenarios in which we may share the same information covered under Parts I and II are described in Part III.
Your rights with respect to information we hold about you as a controller
You have the following rights with respect to information that we holds about you. We undertakes to provide you the same rights no matter where you choose to live.
Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared.
Right to rectification: You have the right to update the information we hold about you or rectify any inaccuracies. Based on the purpose for which we use your information, you can also ask us to add your additional information in our database.
Right to erasure: You have the right to request us to delete your personal information in certain circumstances. For example, the information is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances. For example, when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in the circumstance where the information is processed with your consent or by automated means.
Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
Retention of information
PART II: Information that processes on your behalf
Information provided in connection with services: You may entrust information that you or your organization (you") control, to TANASAN in connection with the use of our services or the request for technical support for our products. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as your customer information (if you are a processor). The data may be stored on our servers when you use our services, or transferred or shared to us as part of your request for technical support or other services.
Information from mobile devices: When you select to allow access on your mobile devices, some of our mobile applications could access to camera, call history, contact information, photo library, and other information stored on your mobile devices. Our applications require such access to provide their services. Similarly, when you select to provide access, location-based information is also collected for the purposes including, but not limited to, locating nearby contacts or setting location-based reminders. This information will be exclusively shared with our mapping providers and will be used only for mapping user locations. You may disable the mobile applications' access to this information at any time by editing the settings on your mobile device. The data stored on your mobile device and their location information accessed by the mobile applications, will be used, transferred and associated with your account in the corresponding services (in which case the data will be stored on our servers) or products (in which case the data will remain with you unless you share it with us).
Ownership and control of your service data
We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.
How we use service data
We process your service data when you provide us instructions through the various modules of our services. For example, when you generate an invoice, information such as the name and address of your customers is used for invoice issuance. When you use our campaign management service for email marketing, the email addresses of the persons on your mailing list is used for sending the emails.
If you have enabled notification on our desktop and mobile applications, we will push notifications through push notification providers such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.
Whom we share service data with
TANASAN and third party sub-processors: In order to provide services and technical supports for our products, the contracting entity within our group entities and third parties.
Employees and independent contractors: We may provide access to your service data to our employees and individuals who are independent contractors of our entities involved in providing the services (collectively our employees") so that they can (i) identify, analyze and resolve errors, (ii) manually verify emails reported as spam to improve spam detection, or (iii) manually verify scanned images that you submit to us to verify the accuracy of optical character recognition. We ensure that access by our employees to your service data is restricted to specific individuals, and is logged and audited. Our employees will also have access to data that you intentionally share with us for technical support or import data into our products or services. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards.
Collaborators and other users: Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those changes.
Third-party integrations you have enabled: Most of our products and services support integrations with third-party products and services. If you choose to enable any third-party integrations, you may be allowing the third party to access your service information and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.
Other cases: Other scenarios in which we may share information that are common to information covered under Parts I and II are described in Part III.
Retention of information
We hold the data in your account as long as you choose to use our services. Once you terminate your user account, your data will eventually be deleted from active database during the next clean up that occurs once in 6 months. The data deleted from active database will be deleted from backups after 3 months.
PART III: General
Children's personal information
Our products and services are not directed to individuals under 16. We do not collect personal information from children who are under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to email@example.com with the details, and we will take the necessary steps to delete the information we hold about that child.
How secure is your information
We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check our Security Policy or write to us at firstname.lastname@example.org with any questions.
Do Not Track (DNT) requests
Some internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit, indicating that you do not wish to be tracked. Currently, there is no standard to govern and provide guideline to websites on what they should do when they receive these signals. For now, we do not take action to respond to these signals.
External links on our websites
Blogs and forums
We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. We are not responsible for the personal information you disclose publicly. Your posts and certain profile information may remain even after you terminate your account with us. To request the removal of your information from our blogs and forums, you can contact us at email@example.com
Social media widgets
Our websites include social media widgets such as Facebook "like" buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or government request, and to meet national security requirements.
Enforcement of our rights
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activities, enforcing our agreements or policies, or protecting the safety of our users.
We do not intend to sell our business. However, in the unlikely event that we sell our business or be acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any changes in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.
Notification of changes
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